UCC Coffee Limited Service Technician
3 weeks ago
As a key member of our UCC Coffee Limited team, you will be responsible for promoting the UCC brand by responding to reactive and service call requests in a professional, efficient, and thorough manner.
The Role- Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, ensuring all coffee equipment is left in a good working order.
- All work carried out must meet the correct equipment setup as per agreed specification, providing consistent coffee quality to ensure first-time fix and customer satisfaction.
- Work proactively with the central call centre, taking day-to-day instructions, and keeping them updated to inform waiting customers.
- Comply with all on-site arrival procedures, making contact with a manager/supervisor to introduce yourself and seek permission to commence work on equipment.
- Adhere to Health and Safety procedures, undertaking risk assessments to ensure it is safe to work and bringing any risks to the attention of the company management.
- Complete all necessary on-line job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
- Provide agreed spare parts stocks via handheld unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
- A confident individual with a passion for customer service.
- Excellent understanding of coffee quality and associated equipment.
- Demonstrates robust problem-solving skills with an electrical mechanical background.
- Computer literate with a clean driving license.
- Self-motivated with a flexible approach to work, location, and hours.
£29,580 (OTE £33k) + Company Vehicle + 25 days holiday + Pension + EAP + Life Assurance + other Company benefits.
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