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Restaurant Operations Manager

2 months ago

Havant, Hampshire, United Kingdom German Doner Kebab Full time

Restaurant Operations Manager

The German Doner Kebab team is seeking a skilled Restaurant Operations Manager to join our team in Havant, Hampshire. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, maintaining high standards of quality, and driving sales growth.

Key Responsibilities:

  • Action and implement business performance plans set by the Restaurant Manager
  • Manage restaurant sales levels and profitability, identifying areas for improvement and implementing strategies to increase revenue
  • Coordinate marketing activities, including promotional events and discount schemes, to drive customer engagement and sales growth
  • Prepare and present regular reports on staff control, food control, wastage, and sales
  • Develop and execute plans for departmental sales, profit, and staff development

Stock Control:

  • Order and requisition food and other supplies to ensure efficient and continuous operation
  • Coordinate stock deliveries and maintain accurate and up-to-date records
  • Inspect supplies, equipment, and work areas to ensure conformance to established German Doner Kebab standards

Training and Development:

  • Provide staff training and ongoing support to ensure staff members have the skills and knowledge required to deliver exceptional customer service
  • Ensure store staff are well-groomed and smart, ready for work
  • Maintain high standards of quality control, hygiene, sanitation, health, and safety

Customer Service:

  • Meet and greet customers, ensuring they have an exceptional dining experience
  • Investigate and resolve customer queries and complaints in a timely and professional manner

Other Responsibilities:

  • Identify opportunities to increase revenue and implement strategies to achieve sales growth
  • Prepare duty rosters and maintain cleanliness and hygiene procedures
  • Assist other staff members as required
  • Monitor and record temperature of freezers and chillers every hour
  • Arrange store maintenance as required

This is an exciting opportunity to join a dynamic team and contribute to the success of German Doner Kebab. If you are a motivated and experienced restaurant professional, we encourage you to apply for this role.