Team Leader

2 weeks ago

Glasgow, Glasgow City, United Kingdom Grosvenor Casinos Full time
Job Title: Team Leader

About the Role

As a Team Leader at Grosvenor Casinos, you will be responsible for orchestrating the delivery of exceptional food and beverage services that exceed customer expectations. Your leadership will inspire a team to uphold the highest standards of professionalism and efficiency, ensuring every customer enjoys a flawless dining and drinking experience.

Key Responsibilities

  • Lead a team to deliver exceptional customer service and food quality
  • Manage inventory, supplies, and equipment to ensure seamless operations
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure smooth operations and effective communication
  • Monitor and maintain high standards of cleanliness and safety


What We Offer

  • Competitive hourly rate of 12.15
  • Balanced 40-hour work week for a healthy work-life balance
  • Share of tips to recognize exceptional service
  • Outside of London night shift bonus for extra earnings
  • 50% off all food for you and your family
  • Team incentives and events for rewards and socializing
  • Free uniform for a professional look
  • Career growth opportunities for development and advancement


Requirements

  • Previous experience in a leadership or supervisory role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks
  • Knowledge of food and beverage operations and customer service principles


Working for Grosvenor Casinos

Grosvenor Casinos is a leading hospitality company that offers a unique and exciting work environment. As a Team Leader, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. We offer a range of benefits and opportunities for career growth and development.

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