Shift Leader
2 weeks ago
We are seeking a highly motivated and organized Shift Leader to join our team at Tesco. As a Shift Leader, you will be responsible for coordinating the store team to deliver an exceptional customer experience. This includes supporting your colleagues, ensuring they deliver daily priorities, and taking regular breaks. You will also be responsible for opening and closing the store, completing duty cover, and ensuring all decisions made are right for everyone's safety.
Key Responsibilities
• Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
• Support your colleagues, ensuring they deliver daily priorities and take regular breaks
• Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone's safety
• Be the go-to person for colleagues in the absence of a manager for day-to-day queries
• Ensure the store is always clean, tidy, and well-presented
• Support managers to coordinate seasonal, community, and charity events
• Contribute to a great team atmosphere, inclusive of everyone
• Provide great customer service, listening to customers and putting them first in everything you do
• Keep the team well-informed and up to speed on any communications, changes, or updates
• Stay knowledgeable about store performance and look for ways to improve and simplify operations
• Coordinate store improvements and remove any obstacles that might be getting in the way of great service
• Follow health and safety routines and procedures, and ensure colleagues do the same
• Recognize and celebrate colleagues within the team who are providing great service
What We're Looking For
We are looking for a Shift Leader who is a great role model, always giving thoughtful customer service that ensures every customer's needs are met. You should be able to build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work. You should also be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date. Additionally, you should be comfortable taking the lead and overseeing the store in the absence of your Manager. We are looking for someone who is a good decision maker, flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues. Finally, we are looking for someone who is motivating, inspiring your team to deliver beyond expectations, and curious, always looking for ideas and opportunities to serve our customers, communities, and planet a little better every day.
What's in It for You
As a Shift Leader at Tesco, you will have the opportunity to work in a fast-paced retail environment with bags of variety. You will have flexible hours and shift patterns, allowing you to work the hours that suit your lifestyle. You will also have ongoing learning opportunities and access to award-winning training, enabling you to achieve the career you want. We are an inclusive place where everyone's welcome, and we celebrate the individuality of our colleagues. Your voice matters, and we will always welcome and listen to your ideas and opinions. We put your wellbeing first, and support is always available if you need it. Our colleagues are truly great people, and you can be confident that wherever you work in Tesco, you will be in good company. Our benefits include holiday starting at 20 days plus a personal day rising to 22 days after 12 months, flexible working from day one, and access to free wellbeing services with a range of resources to support your mind, body, and life.
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