Financial Services Investigator

1 month ago


Maidstone, Kent, United Kingdom CLARC Recruitment Full time

A financial planning business seeks a skilled Financial Services Investigator to resolve pension advice and servicing complaints efficiently.

Main Responsibilities:

  • Handling all aspects of a complaint from initial acknowledgement through to redress calculations and FOS escalations.
  • Managing complaints workflow, handling multiple complaints at a time to ensure they are processed within regulatory timescales
  • Managing all FOS communication as required
  • Primary contact for Professional Indemnity insurers for queries and liaison
  • Investigating and analysing root causes for complaints, escalating issues and trends, and providing solutions and actions
  • Liaising with staff across the whole business and at all levels, communicating updates and core findings from analysis

Job Requirements:

  • Minimum 3 years experience within a similar complaints role within a wealth management or financial planning environment assessing pension advice.
  • DipFA level 4 qualification required (AF7 a bonus)
  • Experience of all complaints processes including redress calculations, FOS escalations, root cause analysis, MI production, and Regulatory Reporting
  • Good communicator, comfortable dealing with all levels of staff

The estimated salary range for this position is approximately £40,000 - £55,000 per annum, depending on experience. The CLARC Guarantee ensures that your details remain secure and confidential throughout the recruitment process. As a valued candidate, you will have access to a range of benefits and opportunities for career growth and development.



  • Maidstone, Kent, United Kingdom Financial Divisions Full time

    **Job Description:**We are seeking a highly skilled Financial Planner to join our team at Financial Divisions, a leading independent wealth planning firm in Kent. As a Financial Planner, you will play a key role in generating new business leads, building relationships with key stakeholders, and contributing to the growth and success of the...


  • Maidstone, Kent, United Kingdom Financial Divisions Full time

    Financial Planner VacanciesWe are seeking a motivated and experienced Financial Planner to join our team at Financial Divisions. The ideal candidate will have a strong background in financial planning and a Chartered status.The successful candidate will be responsible for generating new business and building relationships with businesses and stakeholders...


  • Maidstone, Kent, United Kingdom Financial Divisions Full time

    About the RoleWe are seeking a talented Financial Planner to join our team at Financial Divisions, a leading independent wealth planning firm in Kent. The successful candidate will be responsible for generating new business, building relationships with clients, and delivering exceptional customer service.The ideal candidate will have a strong background in...


  • Maidstone, Kent, United Kingdom Countrywide Mortgage Services Full time

    Financial Services AdvisorWe are looking for a Financial Services Advisor to join our team in Maidstone. As a key member of our team, you will be responsible for providing expert advice to clients on various financial products and services. This role offers a competitive salary of £60,000 (OTE) with opportunities for advancement.Key responsibilities...


  • Maidstone, Kent, United Kingdom Financial Divisions Full time

    Join Our TeamWe are seeking an experienced Financial Planner to join our team at Financial Divisions, a respected independent wealth planning firm in Kent. As a key member of our team, you will play a critical role in building relationships with clients, generating new business, and delivering exceptional customer service.The ideal candidate will have a...


  • Maidstone, Kent, United Kingdom Financial Divisions Full time

    **Job Overview:**We are seeking a highly skilled Financial Planner to join our team at Financial Divisions, a leading independent wealth planning firm in Kent. This is an excellent opportunity for a motivated and business development-focused individual to grow their career in a dynamic and supportive environment.Key Responsibilities:To generate new business...


  • Maidstone, Kent, United Kingdom SOCOTEC UK Limited Full time

    Ground Investigation Operations SpecialistWe are seeking a skilled professional to deliver ground investigation and geotechnical services across the UK.The successful candidate will be responsible for overseeing projects at various locations throughout the country, ensuring timely completion and maintaining accurate records. The role involves preparing...

  • Financial Advisor

    4 weeks ago


    Maidstone, Kent, United Kingdom Financial Divisions Full time

    About Our ClientOur client is a well-established, Chartered independent wealth planning firm with offices across Kent. They provide comprehensive financial advice to high net worth individuals and businesses based in the South East region.With a strong presence in the local community, they offer expert guidance on pensions, investments, tax planning, cash...


  • Maidstone, Kent, United Kingdom Barker Munro Recruitment Ltd Full time

    About Us:">Barker Munro Recruitment Ltd is a specialist recruitment agency providing temporary and permanent staffing solutions to clients across various industries. We are committed to delivering exceptional service and value to our clients and candidates alike.We are currently seeking an experienced Liability Loss Adjuster to join our team. The successful...


  • Maidstone, Kent, United Kingdom Kent and Medway NHS & Social Care Partnership Trust Full time

    We are seeking a highly skilled and motivated individual to join our Financial Management team as an NHS Financial Assistant at the Directorate level.The successful candidate will be responsible for undertaking detailed expenditure analysis, establishing control, and forecasting within a Directorate. This role will support the production of monthly financial...


  • Maidstone, Kent, United Kingdom SOCOTEC UK Limited Full time

    About the Job:We are looking for a highly skilled Engineering Geologist Specialist to join our project team in the Yorkshire and North East region. As a key member of the team, you will be responsible for delivering ground investigation and geotechnical services to a wide range of clients across the UK.Key Skills and Qualifications:A degree qualification in...


  • Maidstone, Kent, United Kingdom Kent and Medway NHS & Social Care Partnership Trust Full time

    Are you an experienced professional looking for a challenging and rewarding role in financial management? We are seeking a highly skilled and motivated individual to join our Financial Management team as an Expenditure Analyst for Healthcare Services.In this role, you will be responsible for undertaking detailed expenditure analysis, establishing control,...


  • Maidstone, Kent, United Kingdom Barker Munro Recruitment Ltd Full time

    Company Overview:">Barker Munro Recruitment Ltd is a reputable recruitment agency providing high-quality staffing solutions to businesses across various sectors. Our team of experts is dedicated to delivering exceptional service and exceeding client expectations.We are seeking an experienced Liability Loss Adjuster to join our team. As a key member of our...


  • Maidstone, Kent, United Kingdom CV-Library Full time

    We are seeking a highly motivated Financial Services Specialist to join our team in East Malling. As a key member of our Wealth Management division, you will play a vital role in supporting our advisors and clients.About the Role:Providing administrative support to our advisory team, including monitoring diaries, opportunities, queries, and...


  • Maidstone, Kent, United Kingdom CV-Library Full time

    Job Description:We are seeking a Financial Services Representative to join our team, responsible for advising customers on mortgage products and helping them achieve their financial goals.As a key member of our team, you will work closely with experienced advisors to develop your knowledge and skills, providing exceptional service to our clients.Key...


  • Maidstone, Kent, United Kingdom Kent and Medway NHS & Social Care Partnership Trust Full time

    We are seeking a highly skilled and motivated individual to join our Financial Management team as a Financial Management Specialist.In this role, you will be responsible for undertaking detailed expenditure analysis, establishing control, and forecasting within a Directorate. This will involve producing monthly financial reports, investigating variances, and...


  • Maidstone, Kent, United Kingdom Cobens Full time

    Job Description:We are seeking a highly organized and detail-oriented individual to join our team at Cobens, an established Independent Financial Advisory (IFA) firm. The successful candidate will play a crucial role in supporting our Financial Advisors by preparing high-quality financial reports, conducting research, and ensuring the delivery of tailored...


  • Maidstone, Kent, United Kingdom Protalent Full time

    We are recruiting a Financial Services Specialist to join our Audit team at ProTalent Limited in Maidstone. This is an exciting opportunity to work with a top 10 firm in the UK, Ireland, and Nordics network. You will assist in preparing financial statements for companies, LLPs, and charities from trial balance stage, collaborating with team members to build...


  • Maidstone, Kent, United Kingdom CV-Library Full time

    Job SummaryAn exciting opportunity has arisen for an experienced accountant to join our team as a Financial Services Professional. Reporting to the Corporate Tax Manager, you will be responsible for preparing management accounts, assisting with financial statements, and managing corporation tax and self-assessment tax returns. In addition, you will train and...


  • Maidstone, Kent, United Kingdom CV-Library Full time

    About the RoleWe are seeking a skilled and detail-oriented Financial Services Coordinator to provide financial support to our Recruitment division.The ideal candidate will have a strong background in finance processes, excellent organizational skills, and advanced knowledge of Microsoft Excel.Key Responsibilities:Populate and distribute weekly/monthly...