Senior Complaints Operations Director

About the RoleWe are seeking a highly experienced and accomplished Complaints Operations Manager to lead our operational contact centre plan and drive continuous improvement, quality, TCF and regulatory standards, while delivering customer experience goals and objectives.ResponsibilitiesExperience of working within financial services and delivering in a FCA...

Job Title: Operational Excellence Manager - ComplaintsWe are seeking an experienced Operational Excellence Manager - Complaints to lead and manage the successful delivery of the operational contact centre plan, maximising the performance of their teams across all channels.Key Responsibilities:Ensure continuous improvement, quality, TCF and regulatory...

Job Description At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across...

Company Description At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay...

Job DescriptionTo lead and manage the successful delivery of the operational contact centre plan, maximising the performance of their teams across all channels, ensuring that continuous improvement, quality, TCF and regulatory standards are met whilst delivering the customer experience goals and objectivesQualificationsExperience of working within financial...

About Frasers GroupFrasers Group is a retail innovator, rethinking the shopping experience through digital innovation and unique customer interactions. We serve our consumers with the world's best sports, premium, and luxury brands globally.We're committed to elevating the lives of our customers with access to top brands and experiences. Our purpose drives...

At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...

At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...

At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...

At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...

At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...

We are seeking a highly skilled and experienced leader to join our team as Strategic Credit and Fraud Operations Director at Frasers Group. In this role, you will be responsible for leading the development and implementation of our credit and fraud strategies, ensuring compliance with regulatory requirements and driving business growth.

Job RoleWe are seeking a seasoned professional to fill the role of Senior Outcome Testing Analyst, focusing on outcome testing and complaints root cause analysis. This position involves collaborating with operational colleagues and managers to develop improvements, track and validate their implementation. The ideal candidate will possess strong analytical...

Job Overview At Frasers Group Financial Services, we're looking for a skilled Senior Outcome Testing Analyst to join our team. As a key member of our team, you will assist our Senior Outcome Testing Manager in managing day-to-day tasks and responsibilities. Your primary focus will be on allocating resources and workloads to ensure timely delivery of plans,...

Company Description At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay...

Outcome Testing Lead Job OpportunityWe are seeking a highly skilled Outcome Testing Lead to join our team at Frasers Group Financial Services.About the RoleThe successful candidate will be responsible for assisting the Senior Outcome Testing Manager in managing day-to-day tasks and responsibilities, allocating resources and workloads to ensure delivery of...

**Purpose of role** The Head of Rail Operations will have overall end to end responsibility to lead all FTS (First Travel Solutions) rail and taxi service operations. This is an operational and client facing role. They will provide a consistent approach to rail operations (across all TOCs), working alongside our Client Account Management teams ensuring...

At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...

Job DescriptionAs our Senior Outcome Testing Analyst you will assistant our Senior Outcome Testing Manager in the day to day managerial tasks and responsibilities. Managing and allocating resources and workloads to ensure delivery of plan, provide direct support and guidance through feedback and coaching.Completing customer outcome monitoring reviews to...

About the RoleFrasers Group is rethinking retail through digital innovation and unique customer experiences. As a leader in the industry, we're elevating the retail experience for our consumers, providing flexible and convenient ways to pay across our collection of established brands. The successful candidate will lead and manage the operational contact...