Operational Excellence Lead

1 day ago


High Wycombe, Buckinghamshire, United Kingdom M&S Full time

About Us:

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M&S is on a mission to revolutionise the retail world. We're embracing innovative technologies to enhance the customer experience and stay ahead of the curve.

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Job Summary:

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We're seeking a Store Performance Specialist to help drive sales growth and improve customer satisfaction. As a key member of our team, you'll be responsible for utilising data to inform operational decisions, while developing and implementing strategies to achieve business objectives.

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Responsibilities:

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  • Drive sales growth through effective leadership and decision-making">
  • Develop and implement strategies to improve customer satisfaction and loyalty">
  • Utilise data to inform operational decisions and drive business improvement">
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Requirements:

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To succeed in this role, you'll need excellent leadership skills, with experience in driving sales growth and improving customer satisfaction. You should also possess strong analytical and problem-solving abilities, with a keen eye for detail.

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What We Offer:

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We offer a competitive salary, 20% colleague discount across all M&S products, and a generous Defined Contribution Pension Scheme. You'll also receive a dedicated welcome to our teams, with a tailored induction and access to a wide range of training programmes.



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