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Since its inception in 1993, Kate Spade New York has maintained a positive and feminine perspective, evolving into a global lifestyle brand renowned for its curated selection of handbags, ready-to-wear apparel, jewelry, footwear, gifts, and home décor. The brand emphasizes refined simplicity, meticulous craftsmanship, and a contemporary color palette, embodying a distinctive style that symbolizes joy. Under the guidance of the visionary creative director Nicola Glass, the brand continues to empower confident women with a vibrant spirit.

As a proud member of the Tapestry brand family, Kate Spade New York is part of a diverse portfolio of brands driven by optimism, innovation, and inclusivity.

KEYHOLDER ROLE

Primary Objective

The Keyholder is essential in driving store performance in sales, productivity, and service excellence by applying Kate Spade sales methodologies and service training. Responsibilities include achieving personal sales and productivity goals, delivering exceptional service, representing the Kate Spade brand to customers, acting as a brand ambassador, and consistently exceeding customer expectations.

Client & Service Specialist Responsibilities

• Meeting personal sales objectives;
• Developing extensive product knowledge across all categories;
• Providing outstanding customer service to ensure a remarkable Kate Spade experience;
• Building and nurturing a personal client base through effective sales techniques, proactive engagement, and leveraging client relationships.

Establishing Brand Value

• Understanding and effectively conveying the Kate Spade aesthetic, brand values, and lifestyle to customers;
• Demonstrating the ability to work effectively within a team environment.

Operational Excellence

• Completing operational tasks in accordance with company policies;
• Accurately processing all Point of Sale (POS) transactions;
• Following visual merchandising guidelines to ensure store standards are met daily;
• Taking on additional responsibilities as a Keyholder within the store.

Skills and Abilities Required

• Strong sales skills and exceptional interpersonal abilities;
• Previous experience in luxury retail is a plus;
• Proactive multitasking and prioritization skills;
• Ability to thrive in a collaborative team environment.

Essential Competencies for All Employees

• Drive for Results: Consistently exceeds performance targets; maintains a results-oriented mindset; recognized as a top performer; focused on achieving outcomes.
• Customer Focus: Committed to meeting the needs of both internal and external customers; actively seeks feedback to improve products and services; prioritizes customer satisfaction; builds trustworthy relationships.
• Creativity: Generates innovative ideas; connects previously unrelated concepts; recognized for originality and valuable contributions.
• Interpersonal Savvy: Relates effectively to individuals at all levels; builds rapport easily; fosters positive relationships; employs diplomacy and tact.
• Learning Agility: Quickly adapts to new challenges; demonstrates a continuous learning mindset; embraces change; learns from experiences to drive improvement.
• Perseverance: Approaches tasks with determination and commitment; persists in overcoming obstacles.
• Navigating Ambiguity: Effectively manages change; adjusts to shifting circumstances; makes informed decisions in uncertain situations.

Essential Competencies for People Managers

• Strategic Agility: Possesses foresight; predicts future trends accurately; demonstrates broad knowledge and forward-thinking.
• Building Effective Teams: Integrates individuals into cohesive teams; fosters strong morale and camaraderie; encourages open communication.
• Managerial Courage: Provides direct and constructive feedback; clarifies expectations and performance standards; addresses issues promptly.

Kate Spade is dedicated to diversity and inclusivity in its employment practices, ensuring that all hiring and advancement decisions are based on individual qualifications. The company values a diverse workforce and is committed to fostering an inclusive environment.