Technical Support Specialist

7 days ago


Bristol, Bristol, United Kingdom Global Technology Solutions Ltd Full time

Global Technology Solutions Ltd


We have an exciting opportunity for a Technical Service Desk Analyst to join our team on a permanent basis in Bristol.


This role will be hybrid working, allowing you to balance your work and personal life. Experience: 4 years in similar roles (MSP experience highly desirable), driving licence and own vehicle required.


Salary: £30,000 p.a + out of hours allowance and benefits.


Working Hours: 37.5 hrs between 07:30-22:00 (Monday to Friday plus on call)


About the Role

As a Technical Service Desk Analyst, you will provide remote technical support with occasional customer visits. You will also assist customers via phone, email, and/or using a ticket management system.


You will update the internal knowledge base with issue resolution details, mentor and assist junior team members, and provide excellent customer service skills.


Key Responsibilities:



  • Provide remote technical support and assist customers via phone, email, and/or ticket management system.
  • Update the internal knowledge base with issue resolution details.
  • Mentor and assist junior team members.
  • Provide excellent customer service skills.

Requirements

To succeed in this role, you will need:



  • Good communication, documentation, and customer service skills.
  • Experience of supporting Microsoft server operating systems, Microsoft Exchange, Microsoft Active Directory, VMware, and/or Microsoft Hyper-V.
  • Microsoft Office 365 experience is essential.
  • Experience of working in a busy MSP environment is highly desirable.
  • A good understanding of ITIL principles is necessary.

Benefits

We offer a competitive salary package including:



  • A salary of £30,000 p.a + out of hours allowance and benefits.
  • 23 days holiday including bank holidays.
  • A mobile phone paid by the company.
  • A training budget for professional development.
  • Pension contribution.


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