Technical Support Specialist
7 days ago
Global Technology Solutions Ltd
We have an exciting opportunity for a Technical Service Desk Analyst to join our team on a permanent basis in Bristol.
This role will be hybrid working, allowing you to balance your work and personal life. Experience: 4 years in similar roles (MSP experience highly desirable), driving licence and own vehicle required.
Salary: £30,000 p.a + out of hours allowance and benefits.
Working Hours: 37.5 hrs between 07:30-22:00 (Monday to Friday plus on call)
About the Role
As a Technical Service Desk Analyst, you will provide remote technical support with occasional customer visits. You will also assist customers via phone, email, and/or using a ticket management system.
You will update the internal knowledge base with issue resolution details, mentor and assist junior team members, and provide excellent customer service skills.
Key Responsibilities:
- Provide remote technical support and assist customers via phone, email, and/or ticket management system.
- Update the internal knowledge base with issue resolution details.
- Mentor and assist junior team members.
- Provide excellent customer service skills.
Requirements
To succeed in this role, you will need:
- Good communication, documentation, and customer service skills.
- Experience of supporting Microsoft server operating systems, Microsoft Exchange, Microsoft Active Directory, VMware, and/or Microsoft Hyper-V.
- Microsoft Office 365 experience is essential.
- Experience of working in a busy MSP environment is highly desirable.
- A good understanding of ITIL principles is necessary.
Benefits
We offer a competitive salary package including:
- A salary of £30,000 p.a + out of hours allowance and benefits.
- 23 days holiday including bank holidays.
- A mobile phone paid by the company.
- A training budget for professional development.
- Pension contribution.
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