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Service Support Assistant

2 months ago


Leicester, Leicester, United Kingdom Reed Full time
Job Title: Service Support Assistant

We are seeking a highly skilled and detail-oriented Service Support Assistant to join our team. As a key member of our Children and Family Services team, you will be responsible for providing exceptional support to our clients and stakeholders.

Key Responsibilities:
  • Provide database support and manage the referral process with a high level of accuracy and efficiency.
  • Apply safeguarding checks to day-to-day tasks, analysing information and highlighting concerns.
  • Undertake basic checks and data quality activities to support service programmes.
  • Maintain confidentiality and handle sensitive information appropriately.
  • Complete various administrative tasks on information management systems to a high standard and within given timescales.
  • Communicate effectively with parents/carers, referrers, and other agencies to clarify or seek additional information.
  • Provide excellent customer care when receiving visitors and responding to telephone calls, emails, and other enquiries.
  • Improve data quality in key systems, manage unique client reference numbers, and suggest actions to remedy specific issues.
  • Produce professional documents and reports using various software packages.
  • Organise and attend meetings, take notes or minutes, and manage related logistics.
  • Manage incoming and outgoing correspondence, prioritise workload, and resolve non-complex queries.
  • Produce basic statistics relating to service outputs and present brief statistical information to managers.
Requirements:
  • Experience in financial administration, including payruns, invoicing, and processing financial data.
  • Ability to work to tight deadlines and through large amounts of data.
  • Proficient with numbers and strong attention to detail.
  • Excellent communication skills across various methods.
  • Team player with the ability to complete tasks independently to a high quality.
  • Good level of IT knowledge, comfortable with learning new systems, and proficient in Excel.
  • Long-term commitment to the role due to the nature of the work and training involved.
What We Offer:
  • Competitive hourly rate of £12.39 PAYE.
  • Hybrid working options after initial training.
  • Supportive and cooperative team environment.
  • Opportunity for long-term placement and professional development.