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Operations Director
2 months ago
An esteemed hospitality group, Mansell Consulting Group Ltd, is seeking an experienced and dynamic Operations Manager to oversee and enhance the operations across their portfolio of properties.
This is an exceptional opportunity for a results-driven professional to lead a talented team, optimize operational efficiency, and contribute to the continued success and growth of the organisation.
Key Responsibilities:- Oversee day-to-day operations across multiple venues, ensuring high standards of service and customer satisfaction.
- Implement and monitor operational policies and procedures to enhance efficiency and effectiveness.
- Manage and mentor a diverse team, fostering a positive and collaborative work environment.
- Develop and execute strategies to drive revenue growth and profitability.
- Ensure compliance with health and safety regulations, maintaining a safe and secure environment for staff and guests.
- Coordinate with various departments, including finance, HR, and marketing, to align operations with overall business objectives.
- Conduct regular performance evaluations and identify areas for improvement.
- Handle customer complaints and feedback, implementing solutions to enhance the guest experience.
- Manage budgets, control costs, and allocate resources effectively.
- Proven experience as an Operations Manager or in a similar leadership role within the hospitality industry.
- Strong understanding of hospitality operations, including food and beverage, housekeeping, and front-of-house.
- Exceptional leadership and team management skills.
- Excellent problem-solving abilities and a strategic mindset.
- Strong financial acumen and experience with budget management.
- Outstanding communication and interpersonal skills.
- Ability to work under pressure and adapt to a fast-paced environment.
- Flexibility to travel between different properties as required.
- Competitive salary of £60,000 per annum.
- Opportunity to work with a prominent and respected hospitality group.
- Supportive and collaborative work environment.
- Opportunities for career advancement and professional development.
- Comprehensive benefits package.
