Customer Service Representative

3 weeks ago


Weldon, United Kingdom ACS Recruitment Solutions Ltd Full time
Job Description

ACS Recruitment Solutions Ltd is seeking a highly skilled Customer Service Advisor to join their team on a temporary basis. As a Customer Service Advisor, you will be responsible for handling incoming telephone calls from new and existing customers, providing excellent communication skills and a customer-focused attitude.

Key Responsibilities:
  • Customer Call Handling: Handle incoming telephone calls from new and existing customers, responding to a range of enquiries and complaints in a professional and efficient manner.
  • Record Keeping: Keep updated records of each client call, ensuring that all information is accurately detailed on the internal CRM system.
  • Resolution: Find a suitable resolution to the customers enquiry within the set parameters.
Requirements:
  • Customer Service Experience: Prior experience from a customer service role is essential, preferably within an office or contact centre environment.
  • Communication Skills: Excellent written and verbal communication skills are required, with the ability to be empathetic and customer-focused.
  • Computer Literacy: Computer literacy skills with a minimum typing speed of 30 words per minute are required.
  • Team Player: A willingness to learn and further develop, with the ability to work well in a fast-paced environment and as part of a team.


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