Hospitality Manager
2 weeks ago
We're looking for an exceptional Assistant Manager to join our team at Loungers. As a key member of our management team, you'll play a vital role in maintaining the high standards of our Lounges and delivering an exceptional customer experience.
Key Responsibilities- Support the General Manager in maintaining the brilliance of our Lounges
- Deliver 14 great shifts to ensure every customer leaves happy
- Support the day-to-day running of the Lounge, including rotas, team engagement, and customer feedback
- Drive sales, team retention, training, customer service, and maintain high standards
- Involved in paperwork and reporting, recruitment, and HR
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off staff discount to enjoy outside working hours from day one
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest
- Competitions and incentives
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast-growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off
- An existing Assistant Manager, Deputy Manager, or Supervisor with a background in restaurants, bars, cafés, or coffee shops
- Experience of working in a bar environment with serving freshly made food and drinks preparation
- A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting
- Extremely driven and relentless at overcoming challenges or obstacles
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs
- Good communication skills with the ability to build rapport and trust
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS
Follow us on LinkedIn or @life.at.lounge on TikTok to learn more about our company culture and values.
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