London Hospitality Ambassador

3 weeks ago


Central London, United Kingdom Leonardo Royal Hotel London St. Paul's Full time

The London Hospitality Ambassador position will be working across three master serviced apartments; St Pauls, Cannon Street and Farringdon. Master serviced apartments place guests in the very centre of bustling and cosmopolitan London, allowing them to feel the buzz of its unique dynamism. This is a company owned by Leonardo Hotels, now launching in the UK.

About the Role

We are looking for a friendly and approachable individual to join our team as a London Hospitality Ambassador. As the face of our serviced apartments, you will be responsible for ensuring that every guest has an exceptional experience during their stay.

Responsibilities

  • Be warm and welcoming to all guests
  • Personalise guests' experiences – whether that is ordering them a taxi, arranging dry-cleaning services or providing extra blankets, you've got their back
  • Enjoy engaging with guests and creating those 'wow' moments – we love that our guests leave with a desire to come back
  • Check rooms to ensure they are ready for guest arrivals
  • Use your savvy knowledge to offer guidance and local recommendations for a great stay in London
  • Feel confident to promote the services that we offer at the serviced apartments
  • Be able to multitask and manage guests' queries efficiently
  • Deputise for the Operations Manager as required

Your Benefits

You'll enjoy a range of benefits, including meals on duty, Thank You Weeks (twice a year we celebrate our colleagues' hard work with anything from ice cream trucks to art classes) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration for our Employees of the Year.

About Us

Master serviced apartments are the next generation of travel. More space, more freedom and more comfort – this is what we guarantee the modern traveller. With serviced apartments and aparthotels now in eight cities across the world, there has never been a more exciting time to join us at master.


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