Business Process Manager

3 weeks ago

United Kingdom Bright Motor Group Full time £100,000
About Us

Bright Motor Group is a leading motor retailer in Ireland, representing some of the best-known vehicle brands. We are committed to delivering exceptional customer experiences and driving business growth through innovation and excellence.

Job Summary

We are seeking a seasoned Business Process Manager to join our management team. The successful candidate will have extensive experience in developing, designing, and implementing end-to-end business processes to drive improvements, alignment, and communication in the organisation.

Key Responsibilities
  • Manage all information systems across all disciplines within the Group
  • Ensure IT solutions and design meet the needs of the business and that all aspects have been thoroughly tested, documented, and implemented
  • Develop integrated communication solutions for all dealership locations
  • Identify and communicate cross-functional dependencies, barriers, and issues when creating or changing end-to-end processes
  • Partner with other department heads to ensure adherence to processes in all departments
  • Manage hardware and software installations and upgrades
  • Maintain information systems by planning, monitoring, and directing employees/external consultants
  • Provide coaching, leadership, and training to enhance staff performance and adherence to process in all departments
  • Assess information systems by auditing their application and results
  • Focus on driving process improvements and system utilisation to enhance efficiency and effectiveness
  • Participate in planning and designing technologies to meet the growing needs of the business
  • Safeguard assets by planning and implementing disaster recovery and back-up procedures and information security and control structures
  • Use reporting tools and dashboards, report out and highlight operational performance deviations
  • Ensure operational issues including technical issues affecting operational performance are escalated and resolved
  • Ensure compliance with all data regulations and standards such as GDPR
  • Work closely with senior management and other stakeholders to support decision-making, strategic planning, and implementation to ensure alignment between all operational departments
Requirements
  • Bachelor's Degree in Business Management Information Systems, or Engineering
  • Minimum 10 years PQE in a medium or large enterprise, preferably from the motor, retail, manufacturing, or engineering sectors
  • Functional technical skills with a strong understanding of business intelligence technology
  • Process Management skills, with an ability to utilise design and review methodologies to ensure all aspects of process steps and opportunities are captured
  • A track record of project management and leading successful continuous improvement projects(e.g. six sigma, lean six sigma, lean manufacturing, business process management)
  • A proven experience in managing and developing IT functions for business
  • Experience in regulation interpretation and implementation e.g. GDPR (General data protection regulation)
  • Proficiency in motor dealer management or similar retail systems, highly desirable
  • Strong leadership and team management capabilities
  • Exceptional organisational, analytical, and process optimisation skills
  • Excellent communication, negotiation, and interpersonal skills

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