Resolution and Response Team Officer

4 weeks ago


Hornchurch, Greater London, United Kingdom Seven Resourcing Full time
{"Responsibilities": "Key Responsibilities
  • Provide high-quality and efficient customer responses, reducing the risk of escalation to further stages.
  • Manage a wide range of cases and/or requests, effectively researching and overseeing the successful response to corporate and statutory complaints, Ombudsman enquiries, Member enquiries, Freedom of Information, Data Protection Act & Environmental Regulations, and information sharing requests.
  • Work with key stakeholders to ensure accurate and professional responses are provided, assist in the smooth resolution of cases, and be responsible for ensuring engagement is consistent throughout the customer's complaint or request journey.
  • Document lessons learnt through complaints and promote these across the team.
Requirements
  • GCSEs A-C or equivalent, including at least English and Maths.
  • Educated to A Level standard or equivalent experience.
  • 2+ years working within a similar role.
  • Clean UK driving license with the ability to commute to and from work independently.
  • 37 hours per week.


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