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Accommodation Team Leader

2 months ago

Glasgow, Glasgow City, United Kingdom Card Factory Full time

About Us: Card Factory is a leading retailer of greeting cards, gift wrap, and other social expression products.

Job Summary: We are seeking a highly motivated and customer-focused Team Leader to join our team in Silverburn. As a Team Leader, you will play a key part in driving the success of our stores by supporting the Store Manager in delivering commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities:

  1. Lead by Example: Demonstrate exceptional leadership skills and set the tone for our store teams to deliver great standards and exceptional service every day.
  2. Customer Centricity: Be passionate about celebrating our customers' life moments and demonstrate a customer-centric approach to everything we do.
  3. Operational Excellence: Review store performance data, identify areas for improvement, and implement changes to drive commercial growth and operational efficiency.
  4. Team Development: Develop and lead a high-performing team culture that is focused on delivering exceptional customer service and achieving business objectives.
  5. Commercial Acumen: Demonstrate a strong understanding of commercial principles and be able to analyze data to inform business decisions.
  6. Communication: Communicate effectively with store teams, Store Managers, and other stakeholders to ensure seamless execution of business plans.

What We Offer: As a Team Leader at Card Factory, you will have the opportunity to work in a dynamic and fast-paced environment, develop your leadership skills, and be part of a team that is passionate about delivering exceptional customer service.