Customer Service Coordinator

2 weeks ago

Dewsbury, Kirklees, United Kingdom Reed Full time
{"title": "Customer Service Administrator", "description": "Job Summary

We are seeking a highly skilled Customer Service Administrator to join our team on a permanent basis. As the first point of contact, you will provide exceptional support and guidance to individuals seeking information and assistance.

Key Responsibilities
  • Manage a diverse range of inquiries, adhering to organisational procedures and maintaining high standards.
  • Coordinate communication within the organisation, ensuring accurate and timely transmission of messages.
  • Inform callers about the full range of local services offered, providing low-level advocacy support and guiding them to relevant resources.
  • Process referrals into services according to organisational procedures and specified timelines.
  • Contribute to the development and maintenance of information systems, including the Lamplight case recording system.
  • Develop and maintain an accessible information library, both internally and externally.
  • Support staff working in the community, aligned with the organisation's lone working policy.
  • Establish and maintain strong working relationships with various internal and external contacts.
  • Gather feedback from stakeholders through quality surveys and assessments of customer experience.
  • Demonstrate commitment to the organisation's values and mission by delivering the highest level of service.
  • Engage in team meetings, supervision, and training as required.
  • Support projects and services by undertaking short-term or one-off tasks, including research.
  • Ensure understanding and compliance with health and safety regulations within the team.
  • Be willing to work across other offices in the area as needed.
Requirements
  • Experience in delivering a high standard of customer service as part of a team.
  • Experience working with confidential information in line with data protection requirements (GDPR).
  • Proficiency in Microsoft Office 365 and strong IT skills.
  • Effective communication skills, with the ability to take accurate details and navigate computer-based information.
  • Ability to prioritise and complete varied and multiple enquiries without continuous supervision.
  • Capability to work calmly under pressure and maintain a helpful and positive attitude in a busy environment.
  • Commitment to developing and continually improving service delivery.
  • Competence in keeping up-to-date, accurate, and accessible records.
  • Ability to reflect on and learn from experience, using supervision and peer support effectively.
  • Ability to manage and prioritise a complex and varied workload.
  • Awareness of safeguarding issues and the ability to report on them.
  • Self-motivation and the ability to work under own initiative.
  • A flexible and positive approach, working ethically and honestly.
Benefits
  • Minimum 28 days holiday plus bank holidays (FTE)
  • An extra day off for your birthday
  • Employee Assistance Programme - offering a free and confidential helpline
  • A Mental Health Day - a paid day away from work to focus on your own wellbeing
  • Access to an employee benefits platform
  • Family and carer friendly policies including flexible working
  • Access to a healthcare scheme
  • Workplace pension
"}

  • Customer Service Coordinator

    2 weeks ago

    Dewsbury, Kirklees, United Kingdom Lucy Walker Recruitment Ltd Full time

    {"h1": "Customer Service Administrator", "p": "We are seeking a skilled Customer Service Administrator to join our team at Lucy Walker Recruitment Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:* Manage customer and delivery enquiries via telephone and...

  • Customer Service Coordinator

    2 weeks ago

    Dewsbury, Kirklees, United Kingdom Lucy Walker Recruitment Ltd Full time

    {"h1": "Customer Service Administrator", "p": "We are seeking a skilled Customer Service Administrator to join our team at Lucy Walker Recruitment Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:* Manage customer and delivery enquiries via telephone and...

  • Client Services Coordinator

    1 month ago

    Dewsbury, Kirklees, United Kingdom AIBO RECRUITMENT Full time

    Comprehensive Job Overview A remarkable opportunity has emerged for a proactive and enthusiastic Client Services Coordinator. AIBO RECRUITMENT is a prominent and rapidly expanding provider of maintenance solutions, services, and rental of industrial equipment tailored for commercial sectors and enterprises. This is an excellent chance for a motivated and...

  • Information and Referrals Coordinator

    2 weeks ago

    Dewsbury, Kirklees, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and dedicated Information and Referrals Coordinator to join our team at Reed. As a key member of our organization, you will play a crucial role in providing exceptional customer service and support to individuals seeking information and assistance.Key ResponsibilitiesCustomer Service and Support: Manage a diverse...

  • Information and Referrals Coordinator

    2 weeks ago

    Dewsbury, Kirklees, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and dedicated Information and Referrals Coordinator to join our team at Reed. As a key member of our organization, you will play a crucial role in providing exceptional customer service and support to individuals seeking information and assistance.Key ResponsibilitiesCustomer Service and Support: Manage a diverse...

  • Information and Referrals Coordinator

    2 weeks ago

    Dewsbury, Kirklees, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and dedicated Information and Referrals Coordinator to join our team at Reed. As a key member of our organization, you will play a crucial role in providing exceptional customer service and support to individuals seeking information and assistance.Key ResponsibilitiesCustomer Service and Support: Manage a diverse...

  • Information and Referrals Coordinator

    2 weeks ago

    Dewsbury, Kirklees, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and dedicated Information and Referrals Coordinator to join our team at Reed. As a key member of our organization, you will play a crucial role in providing exceptional customer service and support to individuals seeking information and assistance.Key ResponsibilitiesCustomer Service and Support: Manage a diverse...

  • Information and Referrals Coordinator

    3 weeks ago

    Dewsbury, Kirklees, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and dedicated Information and Referrals Coordinator to join our team at Reed. As a key member of our team, you will play a crucial role in providing exceptional customer service and support to individuals seeking information and assistance.Key ResponsibilitiesManage Inquiries: Handle a diverse range of calls,...

  • Customer Service Coordinator

    2 weeks ago

    Dewsbury, Kirklees, United Kingdom Sewell Wallis Full time

    Job Opportunity at Sewell WallisWe are currently working with a fantastic business that is looking for a Part-Time Administrator to join their team on a 6-week basis. This role has arisen due to the business going through a busy period.RequirementsExperience in a similar administrative roleImmediate availabilityKey ResponsibilitiesData entry and updating...

  • Customer Service Coordinator

    2 weeks ago

    Dewsbury, Kirklees, United Kingdom Sewell Wallis Full time

    Job Opportunity at Sewell WallisWe are currently working with a fantastic business that is looking for a Part-Time Administrator to join their team on a 6-week basis. This role has arisen due to the business going through a busy period.RequirementsExperience in a similar administrative roleImmediate availabilityKey ResponsibilitiesData entry and updating...

  • Customer Service Coordinator

    2 weeks ago

    Dewsbury, Kirklees, United Kingdom Sewell Wallis Full time

    Job Opportunity at Sewell WallisWe are currently working with a fantastic business that is seeking a Part-Time Administrator to join their team on a 6-week basis. This role has arisen due to the business going through a busy period.To be considered, you must have experience in a similar role and be immediately available.Key Responsibilities:Data entry and...

  • Customer Service Coordinator

    3 weeks ago

    Dewsbury, Kirklees, United Kingdom Sewell Wallis Full time

    Job Opportunity at Sewell WallisWe are currently working with a fantastic business that is seeking a Part-Time Administrator to join their team on a 6-week basis. This role has arisen due to the business going through a busy period.To be considered, you must have experience in a similar role and be immediately available.Key Responsibilities:Data entry and...

  • Customer Service Representative

    2 weeks ago

    Dewsbury, Kirklees, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Administrator to join our team at Reed. As a key member of our organization, you will play a crucial role in providing exceptional support and guidance to individuals seeking information and assistance.Key ResponsibilitiesManage Inquiries: Handle a diverse range of calls, emails,...

  • Customer Service Representative

    2 weeks ago

    Dewsbury, Kirklees, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Administrator to join our team at Reed. As a key member of our organization, you will play a crucial role in providing exceptional support and guidance to individuals seeking information and assistance.Key ResponsibilitiesManage Inquiries: Handle a diverse range of calls, emails,...

  • Customer Support and Referral Coordinator

    3 weeks ago

    Dewsbury, Kirklees, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and dedicated Information and Referrals Coordinator to join our team at Reed. As a key member of our team, you will play a crucial role in providing exceptional customer service and support to individuals seeking information and assistance.Key ResponsibilitiesCustomer Service and Support: Manage a diverse range...

  • Customer Service Courier

    3 weeks ago

    Dewsbury, Kirklees, United Kingdom DX Full time

    **Job Summary** As a 3.5t Delivery Driver at DX, you will play a critical role in ensuring the timely and safe delivery of customers' products to their required premises. This is an exciting opportunity to join a dynamic team and contribute to the success of our logistics operations. **Key Responsibilities** Operate a 3.5t vehicle in a safe and legal...

  • Customer Service Courier

    2 weeks ago

    Dewsbury, Kirklees, United Kingdom DX Full time

    **Job Summary** As a 3.5t Delivery Driver at DX, you will play a critical role in ensuring the timely and safe delivery of customers' products to their required premises. This is an exciting opportunity to join a dynamic team and contribute to the success of our logistics operations. **Key Responsibilities** Operate a 3.5t vehicle in a safe and legal...

  • Call Coordinator

    3 weeks ago

    Dewsbury, Kirklees, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and experienced Call Coordinator to join our team on a permanent basis. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage Inquiries: Respond to and resolve customer inquiries in a timely and professional...

  • Logistics Coordinator

    1 month ago

    Dewsbury, Kirklees, United Kingdom Hunter James Recruitment Ltd Full time £30,000 - £32,000

    Company Overview: Hunter James Recruitment Ltd is collaborating with a prominent national organization in the search for a Logistics Coordinator.Role Overview: This position involves supporting the Transport department through various administrative tasks and assisting the planners on site.Key Responsibilities:Overseeing the internal systems and...

  • Appointment Coordinator

    1 week ago

    Dewsbury, Kirklees, United Kingdom NHS Jobs Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as an Appointment Coordinator. This role is responsible for providing a warm welcome to patients and ensuring the smooth operation of our department.Key ResponsibilitiesProvide exceptional customer service to patients and service users, responding to telephone and...