Clinical Excellence Team Member

4 weeks ago


Taunton, United Kingdom WPA Health Insurance Full time

About WPA Health Insurance

WPA Health Insurance is a leading provider of private medical insurance, with over 100 years of experience treating customers with the highest level of care and respect. We have won numerous awards for our exceptional service and are the only Which? Recommended Provider for private medical insurance.

We are committed to creating a positive and inclusive work environment where our employees feel valued and supported. Our team is made up of dedicated and experienced healthcare professionals who are passionate about delivering exceptional care to our customers.

About the Role

We are seeking a skilled and experienced healthcare professional to join our Clinical Excellence team. As a Clinical Case Manager, you will play a critical role in supporting our customers who have been diagnosed with complex medical conditions, such as cancer.

You will be responsible for providing exceptional support to our customers, including reviewing their eligibility for treatment, signposting them to eligible services, and using your clinical skills to make informed decisions on highly complex treatment eligibility.

Key Responsibilities

  1. Provide front-line support to our customers via all communication channels, including email and telephone.
  2. Review eligibility for treatment and signpost customers to eligible services.
  3. Use clinical skills to make informed decisions on highly complex treatment eligibility.
  4. Work proactively with providers to ensure care is appropriate to need and eligible under the customer's policy.
  5. Maintain up-to-date and accurate knowledge of current best practice and clinical guidelines.
  6. Support front-line business areas where there are clinically complex cases to provide clinical case management support.
  7. Maintain up-to-date and accurate knowledge of appropriate WPA products, policies, and initiatives to ensure that all queries are answered accurately.
  8. Carry out medical research to support claim decisions and ensure current and accurate evidence to support claims advice.

What We Offer

We offer a contemporary working environment with a wide range of benefits, including free onsite parking. You will play a critical role in WPA's future, knowing that you are key to retaining existing customers and ensuring that their needs are met. We also offer opportunities for further training and development, so you can continue to grow and succeed in your career.

At WPA Health Insurance, we believe in treating others as we want to be treated. We are a not-for-profit organisation that prioritises the well-being of our employees and customers. If you are a healthcare professional who is passionate about delivering exceptional care and making a difference in people's lives, we would love to hear from you.



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