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Customer Service Representative

2 months ago

Plymouth, Plymouth, United Kingdom Reed Full time

We are seeking a skilled Customer Service Advisor to join our Complaints Department at Reed. As a customer service professional, you will be responsible for providing exceptional service to our clients, resolving complaints in a timely and professional manner, and working collaboratively with our team to achieve excellent results.

Key Responsibilities:

  • Provide first-time solutions to customers via multiple channels, ensuring high-quality service and meeting agreed-upon handling times.
  • Work effectively in a fast-paced contact centre environment, utilizing computer systems and technology to manage customer interactions.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver personalized service.
  • Collaborate with colleagues to achieve team goals, share knowledge, and support each other in resolving complex customer issues.

Requirements:

  • Previous experience in a customer-facing role, preferably in a contact centre environment.
  • Proficiency in using computer systems and technology to manage customer interactions.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team.

What We Offer:

  • A competitive hourly rate.
  • The opportunity to work with a leading recruitment agency, Reed.
  • A temporary contract with the potential for extension.
  • A dynamic and supportive work environment.