Information Technology Infrastructure Manager for Peter Christian Ltd

1 week ago


Horsham, West Sussex, United Kingdom Peter Christian Ltd Full time
Job Summary

We are seeking an experienced IT Infrastructure Manager to oversee and manage our technology systems, ensuring the smooth functioning of our operations. As a key member of our team, you will play a pivotal role in driving the strategic development of IT solutions to meet our business objectives.

About the Role

The successful candidate will be responsible for maintaining, updating, and troubleshooting our IT systems, networks, and hardware. This includes ensuring optimal performance, security, and scalability of all IT infrastructure, as well as overseeing server administration, data backups, and disaster recovery plans.

Key Responsibilities:
  • IT Infrastructure Management
  • Maintain and update our IT systems, networks, and hardware to ensure optimal performance, security, and scalability.
  • Oversee server administration, data backups, and disaster recovery plans to prevent data loss and ensure business continuity.
  • Manage backup and recovery processes to safeguard data integrity.
  • Develop and maintain robust inventory management systems for all installed and spare hardware and software.
  • Helpdesk Operations / Technical Support
  • Serve as the primary point of contact for all employee technical support issues, providing timely and effective resolutions.
  • Manage and respond to helpdesk tickets, maintaining an organized ticketing system to track and prioritize technical issues.
  • Analyse recurring technical problems to implement proactive solutions, reducing downtime and improving overall efficiency.
  • Provide training and support to staff on IT systems and best practices, promoting a culture of self-sufficiency and IT literacy.
  • PCI Compliance
  • Develop, implement, and maintain PCI compliance policies and procedures to ensure secure handling, storage, and transmission of sensitive data.
  • Conduct regular audits, assessments, and scans to ensure compliance with PCI DSS standards.
  • Train staff on PCI compliance requirements and best practices, ensuring a high level of awareness and understanding.
  • Carry out security awareness training and testing to identify vulnerabilities and improve overall security posture.
  • Supplier Management
  • Oversee the procurement of software, hardware, and IT services, ensuring that all purchases align with our business needs and budget.
  • Log, track, and manage support tickets with external suppliers and service providers, ensuring timely resolution of issues.
Qualifications and Requirements

To be considered for this role, you will need:

  • A minimum of 1 year of experience in IT infrastructure management, including networks, servers, and storage systems.
  • Proven experience in troubleshooting and resolving IT issues across hardware, software, and networks.
  • Hands-on experience with call centre technologies and telephony systems.
  • Expertise in managing backup and disaster recovery systems.
  • Strong understanding of security principles and tools to safeguard data and systems.
  • A degree in IT, Computer Science, or a related field is desirable but not essential.
  • Industry certifications (e.g., ITIL, CompTIA, Microsoft, or Cisco) are an advantage.
Salary and Benefits

This is a full-time position with a salary range of £35,000-£45,000 per annum, depending on experience. Additional benefits include cycle-to-work scheme, on-site parking, and flexible working hours.


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