Performance Improvement Specialist

4 days ago


Salford, Salford, United Kingdom TalkTalk Telecom Full time
{"title": "Performance Improvement Analyst", "description": "About the Role

TalkTalk Telecom is seeking a skilled Performance Improvement Analyst to join our team. As a Performance Improvement Analyst, you will play a critical role in identifying opportunities to improve our operational performance and ensure compliance across all processes.

Key Responsibilities
  • Review customer satisfaction and operational metric results to identify trends and areas for improvement.
  • Analyze qualitative and quantitative data to identify performance and compliance improvement opportunities.
  • Develop and implement process improvements to enhance operational efficiency and effectiveness.
  • Collaborate with internal and external stakeholders to ensure seamless communication and coordination.
  • Monitor and report on key performance metrics to inform business decisions.
What We Offer
  • A dynamic and inclusive work environment that values diversity and innovation.
  • Opportunities for professional growth and development in a fast-paced industry.
  • A competitive salary and benefits package.
  • Flexible working arrangements to support work-life balance.
Requirements
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficiency in data analysis and reporting tools.
What to Do Next

If you are a motivated and detail-oriented individual with a passion for process improvement, please submit your application. We look forward to hearing from you"}



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