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Performance Improvement Manager

2 months ago


Salford, Salford, United Kingdom TalkTalk Group Full time
About the Role

We are seeking a highly skilled and experienced Performance Improvement Manager to join our team at TalkTalk Group. As a key member of our operational leadership team, you will be responsible for driving business improvement initiatives that enhance customer experience, reduce costs, and increase efficiency.

Key Responsibilities
  • Customer Experience Focus: Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Operational Excellence: Analyze and optimize business processes to reduce costs, improve efficiency, and enhance customer experience.
  • Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders to ensure effective communication and collaboration.
  • Project Management: Lead and deliver projects that drive business improvement, customer experience, and operational excellence.
  • Process Improvement: Identify and implement process improvements that enhance customer experience, reduce costs, and increase efficiency.
  • Team Leadership: Lead and develop a high-performing team to achieve business objectives and drive operational excellence.
Requirements
  • Experience: Proven experience in performance improvement, operational excellence, and customer experience management.
  • Skills: Strong analytical, problem-solving, and communication skills, with the ability to present complex data insights to stakeholders.
  • Leadership: Proven leadership skills, with the ability to lead and develop high-performing teams.
  • Stakeholder Management: Excellent stakeholder management skills, with the ability to build and maintain strong relationships with internal and external stakeholders.
About Us

TalkTalk Group is a dynamic and innovative company that values diversity, inclusion, and customer experience. We are committed to creating a workplace culture that is inclusive, supportive, and empowering. If you are a motivated and experienced professional who is passionate about customer experience and operational excellence, we encourage you to apply for this exciting opportunity.