Customer Service Representative
2 weeks ago
We are seeking an experienced Customer Service Advisor to join our team at FMG Repair Services in Huddersfield. As a key member of our Bodyshop team, you will be responsible for providing exceptional customer service, ensuring complete customer satisfaction, and working closely with our customers, Bodyshop staff, and third-party providers.
Key Responsibilities- Prepare job cards and files, maintaining an efficient and effective system for associated paperwork.
- Provide vehicle progress reports, arrange and allocate courtesy cars, and collect payment.
- Liaise between customers, the Bodyshop, and third-party providers to ensure a first-class service.
- Work on reception, booking customer cars in for repair or attention.
As a Customer Service Advisor at FMG Repair Services, you will enjoy a fantastic basic salary, uncapped monthly bonus schemes, and a range of benefits, including:
- Guaranteed average bonus when on holiday.
- Additional days' leave to celebrate your birthday each year.
- Free life assurance (x2 your basic salary).
- Exclusive employee vehicle-leasing schemes.
- Pension and save-as-you-earn share scheme.
- A Benefits App offering retailer discounts and cashback deals.
- Well-being services, including 24/7 GP service, mental health support, and physiotherapy.
- Wagestream, a Financial Wellbeing app giving you more control over your pay.
We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We invest in our employees, offering opportunities for growth and development, and are committed to being at the cutting edge of the industry, investing in EV capabilities, workshops, and training centres.
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