Charity Operations Director

1 week ago


Coventry, Coventry, United Kingdom Citizens Advice Coventry Full time

About the Role

We are seeking a highly skilled Charity Operations Director to join our team at Citizens Advice Coventry. In this rewarding role, you will have the opportunity to make a significant impact on the lives of our clients and contribute to the success of our organization.

As a key member of our leadership team, you will be responsible for overseeing the operational aspects of our service, ensuring that we deliver high-quality advice and support to our clients. This will involve managing and developing our Project Managers, carrying out annual service improvement reviews, and identifying areas for improvement and implementing changes to ensure consistency and quality throughout the service.

In addition to these responsibilities, you will also take lead responsibility for Research and Campaigns, acting as the lead for this area within the organization. You will identify trends to inform the direction of research and campaigns, amplifying the voice of our clients to influence long-term or systemic change in policy and practice.

You will also be responsible for staff management and supervision, supporting, supervising, appraising, and line-managing paid staff reporting to the post. You will work with your team to create a positive working environment where equality and diversity are well-managed, dignity at work is upheld, and staff can perform to the best of their abilities.

The salary for this role is approximately £45,000-£55,000 per annum, depending on experience. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.



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