Sales Associate

4 weeks ago


London, Greater London, United Kingdom Fortnum & Mason Full time

Customer Service Excellence at Fortnum & Mason

We are seeking a skilled Sales Associate to join our team at Fortnum & Mason, providing exceptional service to our customers during the Christmas season. As a key member of our sales team, you will be responsible for delivering a world-class customer experience, ensuring that every customer feels welcome and valued in our luxury environment.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Maintain a high level of product knowledge, ensuring that customers receive accurate and informed advice.
  • Contribute to the creation of a positive and inclusive work environment, promoting a culture of respect and empathy.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a sales or customer-facing role, with a track record of delivering exceptional customer service.
  • Ability to work flexibly, including weekends and evenings, to meet the needs of our customers.
  • High level of product knowledge, with a passion for delivering exceptional customer experiences.

About Fortnum & Mason

Fortnum & Mason is a leading luxury retailer, renowned for its exceptional customer service and high-quality products. We are committed to creating a positive and inclusive work environment, where every employee feels valued and supported. If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we would love to hear from you.



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