Sales Associate
4 weeks ago
Customer Service Excellence at Fortnum & Mason
We are seeking a skilled Sales Associate to join our team at Fortnum & Mason, providing exceptional service to our customers during the Christmas season. As a key member of our sales team, you will be responsible for delivering a world-class customer experience, ensuring that every customer feels welcome and valued in our luxury environment.
Key Responsibilities:
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work collaboratively with colleagues to achieve sales targets and drive business growth.
- Maintain a high level of product knowledge, ensuring that customers receive accurate and informed advice.
- Contribute to the creation of a positive and inclusive work environment, promoting a culture of respect and empathy.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven experience in a sales or customer-facing role, with a track record of delivering exceptional customer service.
- Ability to work flexibly, including weekends and evenings, to meet the needs of our customers.
- High level of product knowledge, with a passion for delivering exceptional customer experiences.
About Fortnum & Mason
Fortnum & Mason is a leading luxury retailer, renowned for its exceptional customer service and high-quality products. We are committed to creating a positive and inclusive work environment, where every employee feels valued and supported. If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we would love to hear from you.
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