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IT Support Specialist
4 weeks ago
About the Role
We are seeking a skilled IT Support Specialist to join our team at Kamro Ltd. As a 2nd Line IT Support Engineer, you will be responsible for providing technical support to our clients, handling complex issues, and ensuring smooth operations.
About the Client
Kamro Ltd is a well-established IT services provider, specialising in delivering high-quality IT support, consultancy, and managed services to a diverse portfolio of businesses.
Key Duties
- Respond to and resolve 2nd line support issues, escalating when necessary.
- Install, configure, and maintain hardware and software for clients.
- Manage backups, updates, and patch management.
- Troubleshoot network and server issues.
- Provide remote and on-site support as needed.
- Document all work performed, ensuring accurate and up-to-date records.
Key Requirements
- Proven experience in a 2nd Line IT Support role.
- Strong knowledge of Windows operating systems and Office 365.
- Experience with networking technologies.
- Excellent problem-solving skills and a customer-focused mindset.