Cloud Support Specialist

3 weeks ago

London, Greater London, United Kingdom Acturis Full time
About Acturis

Acturis is a leading Software-as-a-Service provider for general insurance in the UK. We work closely with brokers, insurers, and MGAs to create and shape the insurance market. Our team is dedicated to investing in talent, developing and promoting colleagues to achieve their full potential.

We offer a dynamic and supportive work environment where you can learn and grow. With us, you will:
  1. Work with a talented and motivated team of like-minded colleagues
  2. Develop your skills and knowledge through structured training and coaching from experienced colleagues
  3. Receive regular feedback and support to help you improve
  4. Take on real responsibility for your own projects as soon as you are ready
  5. Enjoy a competitive salary and annual performance-based reviews
  6. Be eligible to participate in bonus and company share incentive schemes depending on performance and seniority
  7. Work from home up to 3 days per week

The Position

As a Cloud Support Engineer, you will be part of a world-class international team from diverse backgrounds. Our mission is to deliver a reliable and effective cloud platform while training you in your career progression to become a technical and knowledgeable DevOps engineer.

You will be the first point of contact for customers and colleagues with technical issues within our Cloud business. You will work in a fast-paced and highly varied environment with friendly and supportive colleagues.
  1. You will receive structured targets, regular feedback, and an annual performance review
  2. As a Cloud Support Engineer, you will be responsible for:
    • Providing support through a dedicated helpdesk on our Global Private Cloud infrastructure for our development teams
    • Performing root cause analysis (RCA)
    • Working with developers to deploy and manage code changes (DevOps)
    • Developing tools that manage our platform using a wide variety of programming languages
    • Releasing development and testing environments to development teams
    • Monitoring and evaluating the health of our platform

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills. We offer:
  • New joiners receive concentrated initial training and close mentoring
  • Colleagues are encouraged to complete industry-standard training in relevant topics
  • More senior colleagues can choose courses with time set aside and the course paid for
  • The Acturis management team runs training sessions to pass on experience and best practice

Candidate Profile

The successful candidate will have the following attributes:
  1. A degree in software engineering or computer science or another related science/math program
  2. Familiarity with Windows or Linux network operating systems
  3. One year of providing excellent client service in a customer service role
  4. Experience in scripting
  5. Demonstrated ability to learn new programming languages
  6. Curiosity for the behind-the-scenes workings of an international private cloud platform supporting thousands of users
  7. Interest in learning and troubleshooting application defects and design principles
  8. First-rate problem-solving ability
  9. Excellent communication skills and a team player

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