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Senior Customer Success Manager
2 months ago
We are seeking a highly skilled Senior Customer Success Manager to join our team at Epsilon. As a key member of our customer success team, you will be responsible for managing a portfolio of e-commerce clients, developing strategies to drive business growth, and collaborating with cross-functional teams to deliver exceptional results.
Key Responsibilities- Client Management: Manage a portfolio of e-commerce clients, developing and executing strategies to drive business growth and retention.
- Strategy Development: Collaborate with clients to understand their business objectives and develop tailored strategies to achieve their goals.
- Team Leadership: Lead a team of customer success managers, providing guidance, coaching, and development opportunities to ensure team success.
- Performance Analysis: Analyze client performance data to identify trends, opportunities, and areas for improvement.
- Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and delivery of client objectives.
- Experience: 5+ years of experience in client management, e-commerce, or a related field.
- Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.
- Education: Bachelor's degree in a related field.
Epsilon is a leading marketing technology company that helps brands personalize experiences for millions of people. We offer a range of solutions, including digital media, messaging, and loyalty programs, to help brands drive business growth and customer engagement.
