Charges Coordinator

3 weeks ago


Reading, Reading, United Kingdom Thames Water Full time
Job Summary

As a Charges Coordinator at Thames Water, you will play a crucial role in ensuring the accurate and timely processing of charges received under the New Roads and Street Works Act (NRSWA) and the Traffic Management Act (TMA). This position requires specialist training on Thames Water corporate systems and an in-depth knowledge of the relevant TMA legislation.

Key Responsibilities
  • Mitigate charges paid to reduce Thames Water and Contractor liability through investigation/validation of charges using Thames Water systems
  • Identify areas of concern within business units and/or contractors in order to mitigate avoidable costs
  • Utilize effective negotiations with third parties to ensure that Thames Water receives and pays for only valid charges
Requirements
  • Great attention to detail and accurate data entry skills
  • Previous office administrative experience
  • A strong attention to detail
  • Previous customer service experience
  • Fully proficient at using IT systems, including Microsoft Office, and able to adapt to using new software quickly
  • Able to work in a fast-paced and demanding environment to meet project timescales
What We Offer
  • A salary of £26,000 per annum, depending on skills and previous relevant experience
  • 24 days holiday per year, increasing to 28 with the length of service, plus bank holidays
  • Contributory pension, with a maximum of 12% employee contribution
  • Personal Medical Assessments, open to all employees once a year
  • A wider benefits scheme, including our benefits hub, packed full of offers and information to save you money and support your wellbeing
About Us

At Thames Water, our purpose is to deliver life's essential service, so our customers, communities, and planet can thrive. We recognize that people are at the heart of our business and seek to attract and retain a diverse and inclusive workforce.


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