Senior Admissions Officer
1 week ago
As a Senior Admissions Officer - Team Lead at the University of Glasgow, you will be responsible for leading a team of Admissions Officers in managing admissions processes from application to enrolment for various programmes and applicant cohorts. Your primary goal will be to ensure that all processes are executed in line with institutional policy, legislative and compliance parameters, and that excellent customer service is provided to applicants.
Main Responsibilities
1. Line manage a team of Admissions Officers in a high volume, high pressure environment, including responsibility for workload management, training and development, and all HR-related processes.
2. Ensure that all team members have access to tools and documented processes designed in line with Admissions requirements, legislative compliance, and excellent customer service.
3. Deliver training and manage team members to execute all processes related to the applicant journey, including initial assessment, selection, decision processing, and confirmation processes.
4. Support the Enquiry Team Lead in responding to applicant enquiries, including unsuccessful applicant feedback requests or applicant complaints, in a timely fashion using automation where appropriate.
5. Create and maintain operational reporting tools to assess the efficiency of processes against key performance indicators and ensure that all internal stakeholders are well-informed regarding Admissions progress and future Admissions developments.
6. Support the creation of and responsibility for implementing and reporting key performance indicators and service level agreements for decision turnarounds for uncapped programmes and applicant cohorts.
7. Design and develop selection and review processes to ensure that decision processing is completed in line with applicant cohort and programme or intake category targets and caps.
8. Operate as the lead for core processes with high impact to recruitment, including UKVI Compliance and Fee Status Assessment for your specified area of responsibility.
Requirements
Essential:
1. Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
2. Knowledge of pre-HE and HE qualification frameworks in key recruitment markets: UK, EU, China, South Asia, South East Asia, North America.
3. Knowledge of legislation and compliance parameters that govern Admissions practice and policy.
4. Knowledge and understanding of the HE sector and a detailed understanding of the legislative and compliance parameters that govern HE Admissions.
Desirable:
1. Management skills and the ability to manage sickness absence and phased return, recruitment, staff wellbeing, performance, training and development.
Experience:
1. Experience of managing or supervising a team of professionals in a high pressure, high volume environment.
2. Experience of designing and delivering bespoke training materials which cover all aspects of Admissions process including legislative parameters.
3. Experience in liaising with colleagues from across the broad range of Higher Education professionals including Academic colleagues.
4. Experience in a Higher Education setting with high volume processing and tight deadlines, preferably within University Admissions.
What We Offer
As a valued member of our team, you can expect a warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared. You will also have a flexible approach to working and be part of a world-changing, inclusive community that values ambition, excellence, integrity, and curiosity.
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