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Customer Team Leader
2 months ago
We are seeking a highly motivated and experienced Customer Team Leader to join our team at The Co-operative Group. As a Customer Team Leader, you will be responsible for leading and managing a team of Customer Team Members, providing excellent customer service, and ensuring the smooth operation of the store.
Key Responsibilities- Lead and manage a team of Customer Team Members to deliver excellent customer service and achieve sales targets.
- Ensure the store is well-stocked, clean, and safe for customers and colleagues.
- Manage stock levels, including ordering and receiving stock, and maintaining accurate stock records.
- Handle customer complaints and resolve issues in a professional and courteous manner.
- Work collaboratively with other store teams to achieve business objectives and improve customer experience.
- Proven experience in a customer-facing role, preferably in a retail environment.
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
- Ability to work flexibly, including evenings and weekends, and to adapt to changing priorities.
- Basic numeracy and literacy skills, with the ability to maintain accurate records and reports.
- Knowledge of retail operations, including stock management and customer service principles.
- A competitive salary and benefits package, including a pension scheme and life insurance.
- Opportunities for career development and progression within the company.
- A supportive and inclusive work environment, with a focus on employee well-being and engagement.
- Access to training and development programs to enhance your skills and knowledge.
