Night Manager at Pennyhill Park
4 weeks ago
Job Title: Night Manager
We are seeking a highly skilled and experienced Night Manager to join our team at Pennyhill Park, a luxury hotel and venue. As a Night Manager, you will be responsible for overseeing the hotel operation during the night time hours, ensuring that all guests receive exceptional service and that the hotel is safe and secure.
Key Responsibilities:
- Manage the night team, ensuring that all duties are carried out in a timely and efficient manner.
- Attend to guests' needs and requirements, including check-in and check-out procedures.
- Maintain the presentation of key front-of-house areas, including cleaning duties.
- Deliver room service requests to guest rooms when required.
- Handle telephone enquiries, including basic hotel reservations.
- Coordinate all emergency procedures, including fire and other serious incidents.
- Undertake night audit procedures.
- Responsible for the security and integrity of property and guests while on duty, adhering to company policy and legislation.
Requirements:
- Previous experience in a similar hospitality operation, with a focus on night-time management.
- Excellent customer service skills and a responsible and detailed approach to tasks.
- Ability to work alone and as part of a team.
- Excellent spoken and written English.
- Computer literacy, including experience of hotel PMS.
- Ability to remain calm under pressure and in emergency situations.
About Exclusive Hotels and Venues:
We are a luxury hotel and venue group that prides itself on providing exceptional service and experiences for our guests. We are committed to our people and offer a range of benefits, including competitive salary, benefits, and opportunities for training and development.
What We Offer:
- Competitive salary and benefits.
- 29 days holiday (pro-rata and increasing with length of service).
- Discretionary service charge system.
- 50% discount on food and beverage across all Exclusive properties.
- Really big discounts on room nights across all Exclusive properties.
- PERKZ discount scheme and online guides.
- Meals on duty provided for free.
- Recognition and rewards scheme.
- Access to our learning platform, including great training and development programs.
- Free gym access and dedicated classes.
- B Corp accredited and commitment to improving our People, Product, and Planet.
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