Night Manager at Pennyhill Park

4 weeks ago


Bagshot, United Kingdom PennyHill Park Full time
About the Role

We are seeking a highly skilled and experienced Night Manager to join our team at Pennyhill Park. As a Night Manager, you will be responsible for overseeing the hotel operation during the night time hours, ensuring that all guests receive exceptional service and that the hotel is safe and secure.

Main Responsibilities
  • Manage the Night Team, ensuring that all duties are carried out in a timely and efficient manner.
  • Attend to guests' needs and requirements, including check-in and check-out procedures.
  • Maintain the presentation of key front-of-house areas, including cleaning duties.
  • Deliver room service requests to guest rooms when required.
  • Handle telephone enquiries, including basic hotel reservations.
  • Coordinate all emergency procedures, including fire and other serious incidents.
  • Undertake night audit procedures.
  • Responsible for the security and integrity of property and guests while on duty.
Requirements
  • Previous experience in a similar hospitality operation, with a focus on night-time management.
  • Excellent customer service skills and a responsible approach to tasks.
  • Ability to work alone and as part of a team.
  • Excellent spoken and written English.
  • Computer literacy, including experience of hotel PMS.
  • Ability to remain calm under pressure and in emergency situations.
About Us

Pennyhill Park is a leading hospitality company that values its people and strives to provide exceptional service to its guests. We are committed to creating a positive and supportive work environment and offer a range of benefits and opportunities for development and growth.



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