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Financial Services Representative

2 weeks ago


Basingstoke, Hampshire, United Kingdom Griffin Fire Full time
Opportunity Overview
We are excited to announce a full-time role for a Contact Centre Associate at Griffin Fire, based in our Basingstoke office. As a member of our central contact centre team, you will play a key role in supporting our customers by providing exceptional service when they call in or email us with their queries.

**Job Description:**
Our customers might be calling to find out more about our products and services, or to open a new account. You will be ensuring their queries are answered effectively while maintaining a positive brand image. This is a fantastic opportunity to develop your skills in customer-facing roles and make a real difference to our customers' lives.

**Requirements:**
* Previous experience in financial services is an advantage
* Positive attitude with a passion for supporting and helping people
* Confidence in using computer systems (training will be provided)

**Benefits:**
* Competitive salary (£23,810 per annum)
* Annual performance-related bonus
* Generous contributory pension scheme through Hargreaves Lansdown
* Life assurance
* 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply)
* Extra day paid annual leave for Volunteering
* Commitment to creating an inclusive environment for all colleagues to thrive as an equal opportunities employer

**About Us:**
Griffin Fire is proud to support people with disabilities and is committed to being a Disability Confident employer.