Operations Manager

2 weeks ago

Luton, Luton, United Kingdom Grosvenor Casinos Full time
Operations Manager - Luton

About the Role

We are seeking an experienced Operations Manager to join our team at Grosvenor Luton Casino. As a key member of our management team, you will be responsible for delivering an efficient gaming operation that excites and entertains our customers.

Your key responsibilities will include:

  • Delivering an excellent product and customer experience whilst upholding the principles of safer gambling through all gaming activities in the Casino.
  • Driving performance of the casino measured against targets covering finance, customer service, and team metrics.
  • Championing values - Service, Teamwork, Ambition, Responsibility & Solutions
  • Helping to build a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product.
  • Recruitment, training and development of a strong Gaming Team with personal Development Plans in place for direct reports
  • Proactively driving sales and control margin and costs to drive casino profitability; reviewing labour costs and contracted hours for the gaming team
  • Ensuring your casino complies with all regulation, particularly the Gaming Commission licensing requirements; being a champion for safer gambling
  • Performing Duty Manager responsibility as per the weekly management rota.
  • Conducting/Recording EDD and RG conversations with customers
  • Being responsible for Customer Experience and Satisfaction Targets


Requirements

To be successful in this role, you will need:

  • Salary - 39,000 + tips + bonus potential
  • 28 days annual leave increasing with service
  • Balanced 40-hour work week - Because we believe in work-life harmony
  • Share of Tips - Recognising your exceptional service & teamwork
  • Life cover and private medical insurance
  • Contributory Pension Scheme
  • 50% Off All Food - Treat you and your family to delicious meals across our venues at half the price
  • Team Incentives & Events - Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events
  • Career Growth - We're invested in your future, offering opportunities to develop and grow within the company


About Us

Grosvenor Casinos is a leading gaming and entertainment company with a rich history and a commitment to excellence. We offer a dynamic and supportive work environment, with opportunities for career growth and development. If you are a motivated and experienced Operations Manager looking for a new challenge, we would love to hear from you.

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