Service Operations Manager

24 hours ago


Watford, Hertfordshire, United Kingdom CV-Library Full time
Job Description:

Thrive Homes is seeking an experienced Operations Support Supervisor to ensure the successful delivery of high-quality building and maintenance services. The ideal candidate will be proactive, possessing a strong understanding of all aspects of planning and scheduling.

The role involves managing a team of planners and administrators within the Property Services Team, responsible for line management, KPIs, and data production for THS managers. You will also advise internal and external customers on housing-related matters, escalate ongoing issues, and develop operating systems for optimal performance.

Key Responsibilities:
  1. Manage and produce KPIs and data for THS managers.
  2. Responsible for fleet servicing and repairs as required.
  3. Advising both internal and external customers on all housing-related matters.
  4. Escalation of ongoing issues, H&S, and compliance - to ensure the relevant business function is informed.
  5. Develop & enhance the operating systems to achieve optimal performance for the Planning Team.


Benefits:
  1. Annual Leave - 25 days per year increasing by length of service (up to 30 days).
  2. Buy or sell annual leave.
  3. Pension - Thrive Homes will pay double your contribution (up to 10%).
  4. Discretionary Bonus.
  5. Life assurance - a payment of 3x your salary.
  6. Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
  7. Virtual GP Service (available 24/7).
  8. Wellbeing reward scheme (earn vouchers through a health app).


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