Award-Winning Customer Care Expert

3 days ago


London, Greater London, United Kingdom TTEC Full time
About Us

Welcome to TTEC, a leading provider of customer experience solutions We are committed to delivering exceptional customer experiences through our innovative and award-winning approach.

Our Customer Service Representative role is a fantastic opportunity to join our team and contribute to our mission of creating amazing customer experiences. As a key member of our remote customer experience team, you will be responsible for interacting with customers via phone, chat, or email, and resolving their issues efficiently and effectively.

We are looking for someone who is passionate about customer service, has excellent communication skills, and can work well under pressure. If you are motivated, enthusiastic, and want to make a real difference, we would love to hear from you

Key Responsibilities:

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues

What We Offer:

  • A competitive salary of £12.50 per hour
  • Performance bonus opportunities
  • Relocation assistance available
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

Requirements:

  • English written and spoken proficiency (C2 level)
  • 12 months or more customer services experience
  • High school diploma or equivalent
  • Recognize, apply and explain product or service knowledge
  • Computer savvy including ability to navigate multiple windows and applications
  • Proved experience with high volume escalations
  • Dealing and resolving complaint calls in an efficient and time-sensitive manner
  • Conflict resolution and resilience to customer pushback


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