Customer Experience Professional

6 days ago


Beccles, United Kingdom Cooper Lomaz Recruitment Ltd Full time
Job Description:
Support the commissioning, installation, and ongoing maintenance of cutting-edge automated systems as a skilled Service Support Engineer. This dynamic role involves a mix of on-site and remote support to ensure customer satisfaction throughout the life-cycle of the equipment.

Responsibilities:
• Diagnose and resolve customer issues remotely and on-site in a timely manner
• Provide technical support to the aftersales team
• Support customer service contracts, including pre-service visit preparations
• Modify and program PLCs, servo drives, robots, and other controllers to meet customer needs
• Troubleshoot and adjust mechanical, electrical, pneumatic, and control systems
• Identify opportunities to improve systems and present findings to the team
• Record and document test results, modifications, and feedback

This position offers a competitive salary of £50,000 per annum, commensurate with the skills and experience required.

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