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Senior Client Support Specialist

4 weeks ago

Horsham, West Sussex, United Kingdom Schroders Full time

About Schroders

We're a leading global asset management company, dedicated to delivering exceptional investment performance to our clients.

Our purpose is to provide excellent investment performance through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and achieve our purpose.

This role is based at our Schroders Campus near Horsham in West Sussex. Our campus offers a unique working environment with cutting-edge software and hardware, an on-site restaurant, coffee shop, and gym. Commuters can relax on our dedicated regular shuttle bus to and from Horsham's main line train station.

Job Summary

This Senior Client Support Specialist role is responsible for providing high-quality support to our clients. You'll work closely with our teams to deliver exceptional service, ensuring our clients receive the best possible experience.

Key Responsibilities:
  • Provide exceptional client support, responding to queries and resolving issues efficiently.
  • Collaborate with our teams to ensure seamless communication and delivery of services.
  • Maintain accurate records and documentation, adhering to regulatory requirements.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences.
Requirements

To be successful in this role, you'll need:

  • Financial Services industry experience, preferably in client-facing roles.
  • Confident user of Microsoft Word and Microsoft Excel.
  • Promoter of Consumer Duty and Treating Customers Fairly principles.
  • Ability to adapt communication according to the audience.
  • Self-starter, willing to learn and take initiative.
What We Offer

As a Senior Client Support Specialist at Schroders, you'll enjoy:

  • A competitive salary of £45,000 - £55,000 per annum, depending on experience.
  • A comprehensive benefits package, including pension scheme, life insurance, and private healthcare.
  • Ongoing training and development opportunities to enhance your skills and career.
  • A dynamic and inclusive work environment, fostering diversity and promoting equal opportunities.
Why Join Us

Schroders is an equal opportunities employer, committed to creating a workplace that values and celebrates individuality. We believe in the importance of diversity and inclusion, recognizing that it drives innovation and success.