Technical Assistance Expert

5 days ago


Maidstone, Kent, United Kingdom CV-Library Full time

Job Title: Technical Assistance Expert

Location: Maidstone, Kent

Salary: 30000 - 40000 per annum (estimated)

About the Job

We are looking for a highly skilled Technical Assistance Expert to join our team. The ideal candidate will be responsible for providing technical support to clients, troubleshooting issues and ensuring high levels of customer satisfaction.

Main Responsibilities
  1. To deliver exceptional technical support to clients via phone, email or remote access software.
  2. To diagnose and resolve complex technical issues efficiently and effectively.
  3. To maintain accurate records of client interactions and incident progress.
Requirements

Candidates should possess excellent communication and problem-solving skills, as well as the ability to work independently in a fast-paced environment. Previous experience in a helpdesk role and a strong background in IT would be beneficial.

Work-Life Balance

The successful candidate will be required to work a hybrid pattern, with 2 days working from home and 3 days in the office. This includes a rota that covers 8am – 5pm, 8.30 – 5.30 and 9am – 6pm shifts on a rotational basis.

What We Offer

CV-Library is a leading job board platform that offers a dynamic and supportive work environment. We provide opportunities for professional growth and development, as well as a competitive salary and benefits package.


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