Technical Assistance Professional
16 hours ago
This Technical Assistance Professional position is perfect for individuals who enjoy troubleshooting, problem-solving, and enhancing user experiences.
Responsibilities:
- Deliver technical support and help optimize our client's IT infrastructure.
- Manage user accounts, permissions, and group policies to ensure efficient system access.
- Configure and troubleshoot devices, policies, and applications via Intune.
- Investigate and resolve issues with Microsoft applications such as Teams, Outlook, and Office Suite.
- Administer and monitor software licenses, ensuring compliance and efficient usage.
- Identify root causes of recurring issues and implement long-term solutions.
- Maintain detailed records of incidents, processes, and resolutions to enhance team knowledge.
Requirements:
Candidates should have a solid foundation in IT support, a proactive attitude, and the ability to simplify technical solutions for users.
Key Skills:
- Active Directory expertise, including account management and configuration.
- Intune administration experience, including device and application management.
- Microsoft application troubleshooting skills, including Teams, Outlook, and Office tools.
- Methodical problem-solving skills and effective communication abilities.
Our Offer:
DCS Technology provides a supportive environment where you can grow professionally.
Salary: £31,000 per annum dependent on experience.
Flexibility: Enjoy a mix of remote and on-site work.
Development Opportunities: Training and career growth opportunities.
Benefits: Company pension, holidays, and more.
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