Patient Service Coordinator

4 days ago

Warrington, Warrington, United Kingdom Penketh Health Centre Full time
About Us

At Penketh Health Centre, we are a large practice serving a population of around 13,500 patients in Warrington. Our friendly and supportive team work closely together to provide high-quality patient care.

Job Overview

We are seeking a skilled Patient Service Coordinator to join our team. As a key member of our primary care team, you will play a vital role in ensuring an effective and efficient reception service is provided to patients and visitors.

Key Responsibilities:
  • Act as a focal point of communication between patients, doctors, and other members of the primary care team, providing support to the entire practice team.
  • Conduct yourself with tact, compassion, and efficiency, remaining pleasant and professional at all times, and behave in a manner that is welcoming to and respectful of individuals.
  • Deal with all general enquiries, politely explaining procedures and making new and follow-up appointments.
  • Ensure that patients with no prior appointment but who need urgent consultations are seen in a logical and non-disruptive manner.
  • Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours.
  • Advise patients of relevant charges for private work, accept and record payment, and issue receipts where necessary, ensuring patient consent is obtained.
  • Enter patient information onto the computer record as required, ensuring all reports, results, and correspondence are scanned/filed correctly.
  • Maintain cover due to staff holidays, sickness, or absence.
  • Ensure practice confidentiality, data protection, security, and information governance policies are strictly adhered to at all times.
Requirements:
  • Computer literate with excellent keyboard skills.
  • A self-starter able to work on own initiative, following set procedures and protocols.
  • Ability to organise own tasks and work systematically.
  • Working knowledge of Microsoft Office applications.
  • Excellent communicator both verbally and written, demonstrated with people at all levels and in all circumstances.
  • Ability to respect confidentiality at all times.
  • Demonstrate an understanding and commitment to good standards of patient care.
  • Enjoys working as part of a primary care team.
  • Sensitive to the concerns of others without being disproportionately influenced by them.
  • Flexible in approach to work and ability to cover colleagues during leave/busy periods.
What We Offer:

We offer a competitive salary of £23,153 per annum (based on a 37-hour week) plus 27 days annual leave, plus bank holidays.

About You:

We are looking for a motivated and customer-focused individual to join our team. If you have previous experience in a GP Practice or Reception/Customer Care environment, this would be an advantage.

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