Application Support Specialist

6 days ago

Knutsford, Cheshire East, United Kingdom eTeam Full time
Job Title: Application Support Analyst SQL

We are seeking a highly skilled Application Support Analyst with expertise in SQL to join our team at eTeam. As a key member of our IT service delivery team, you will play a critical role in ensuring the stability, continuity, and availability of our applications.

Key Responsibilities:
  • Perform L3 Application Support and Service Management, ensuring the delivery of solutions in line with Service Level agreements to deadlines and quality standards.
  • Ownership and prioritization of individual Incidents, providing regular updates to key stakeholders at all levels.
  • Major Incident Management support, including 24/7 cover and support on rota.
  • Identify proactive remedial strategies to prevent future problems and improve the quality of delivered software.
  • Change Management, ensuring smooth transition into production and service readiness.
  • Identifying and raising risks, ensuring the incident lifecycle is completed through to problem record.
  • Proactive and reactive monitoring and alerting, enhancements, and automation.
  • Delivery of documentation to agreed standards, on time and error-free.
Requirements:
  • Previous experience working in a live application support role and/or ITIL environment.
  • Strong time management and organizational skills.
  • Logical, analytical approach to problem-solving.
  • Hands-on experience with Unix/Linux commands and scripts, including SQL and/or client scripting.
  • Experience managing a Unix/Linux-based environment and hosted applications.
  • API support experience and basic understanding of tools like Jenkins, Chef, and other deployment tools.
  • Knowledge of automation tools and scripting languages.
Desirable Skills:
  • Openshift
  • Scripting languages
  • Cloud-based technologies
  • aPaaS
  • ELK, Kibana, AppDynamics, ESaaS
  • ITIL v3 or above foundation certified

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