Guest Experience Director

4 weeks ago


Worsley, Salford, United Kingdom Accor Hotels Full time
Job Opening

We are a global hospitality leader, committed to empowering individuals to grow and learn every day. Our work is designed to bring purpose to your life.

About Us:

We are a leading company in the industry, striving for excellence in everything we do. We believe that our people are our greatest asset and offer opportunities for growth and development.

Job Summary:

This role involves ensuring seamless guest experiences through efficient rooming and welfare services. You will be responsible for overseeing Reception, Concierge, Telephones, Hospitality, and Cashier operations.

Key Responsibilities:
  1. Ensure seamless guest experiences through efficient rooming and welfare services.
  2. Manage Reception, Concierge, Telephones, Hospitality, and Cashier operations.
  3. Maintain cleanliness in all Front Office areas, including lobby spaces.
  4. Foster quality standards among staff in the lobby environment.
Requirements:
  1. Diploma in Tourism or Hospitality Management.
  2. A minimum of 2 years of relevant experience in a similar capacity.
  3. Excellent English language skills, including reading, writing, and oral proficiency.
  4. The ability to communicate in other languages is an advantage, with basic knowledge of local languages also beneficial.
Estimated Salary:

$60,000 - $80,000 per year



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