Account Manager

4 days ago


London, Greater London, United Kingdom Flexicruit Full time

Flexible and collaborative environment for a successful Account Manager to drive community impact in Hackney, London.

Salary: £37,500 per annum

About the Role

We are seeking an experienced Account Manager to join our team as a Delivery Lead/Account Manager. The successful candidate will be responsible for growing engagement and impact through our tech platform, working closely with local authorities, businesses, and community organisations.

The role involves:

  • Establishing strong relationships with local authorities and providing guidance and support.
  • Enhancing user experience by updating users on new platform features and strategies.
  • Onboarding new authorities to ensure they maximise the platform's benefits.
  • Organising bi-monthly sessions to support users and share insights.
  • Driving user engagement, onboard more community organisations, and ensuring successful project delivery.
  • Maintaining analytics to monitor engagement, identify trends, and provide actionable recommendations.

Key Requirements

To succeed in this role, you will need:

  • Proven track record in account or relationship management, preferably in SaaS, digital platforms, or social value environments.
  • Strong communication skills with the ability to engage senior stakeholders.
  • Organised and proactive approach to managing multiple users and projects.
  • A growth mindset with a history of driving platform engagement and community growth.
  • A proactive approach to resolving issues and meeting user needs.

Benefits

This is an excellent opportunity to work in a mission-driven environment where your work creates real social impact. You will enjoy a collaborative and supportive team culture and have access to training and development opportunities.



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