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Housing Support Officer

2 months ago

Bristol, Bristol, United Kingdom Riverside Full time

Riverside is seeking a dedicated Housing Support Officer to join our team and make a real difference in the lives of our customers.

In this role, you will be responsible for providing comprehensive support to individuals living in our housing properties. This includes assisting with tenancy-related matters, ensuring a safe and secure environment, and connecting customers with essential resources within the community.

Key Responsibilities:
  • Identify and assess potential new customers who may benefit from our services.
  • Deliver a high-quality housing management service, encompassing income collection and tenancy support.
  • Collaborate with customers to maintain a safe and healthy living environment by addressing repairs and reporting any health and safety concerns.
  • Prepare rooms for new residents, ensuring they are clean and ready for occupancy.
  • Handle challenging situations with sensitivity and professionalism, balancing the needs of individuals with the overall safety of our service.
  • Develop strong partnerships with local organizations to provide a comprehensive range of support services for our customers.
  • Carry out essential administrative tasks and operational duties to ensure smooth service delivery.
Essential Skills and Experience:
  • A deep understanding of the challenges faced by vulnerable individuals and diverse customer groups, particularly those with complex needs.
  • Proven experience in delivering structured support and implementing effective risk management strategies.
  • A collaborative team player with a compassionate, empathetic, flexible, and resilient approach.
  • Previous experience in resolving incidents effectively and maintaining a calm demeanor in challenging situations.
  • The ability to demonstrate initiative, confidence, and sound judgment when making decisions.
  • Proficiency in administrative tasks and IT skills, including the ability to produce reports and other communications.
Desirable Skills and Experience:
  • Knowledge of psychological or trauma-informed approaches to support.
  • Experience working in demanding environments with the capacity to plan, prioritize, organize tasks, and achieve results.
  • Familiarity with current benefit systems.
  • Previous experience in a care and support environment.