Senior Programmatic Solutions Consultant
4 weeks ago
The Senior Programmatic Solutions Consultant will play a critical role in driving the success of our enterprise customers, known as programmatic trading desks. This customer-facing role will require close collaboration with programmatic traders at agencies/advertisers, as well as Amazon Advertising internal sales, product, and support teams to address customer needs.
Key Responsibilities- Owning the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives
- Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices
- Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations
- Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)
- Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customers
A Senior PSC will engage customers by onboarding new traders, training on product features, assisting with beta testing, consulting on strategy and planning, overseeing campaigns, developing optimization recommendations, and investigating issues. As a trusted advisor, you will help customers become proficient users of our DSP, making it their preferred platform.
About the TeamThe Amazon Adapt team specializes in dynamic work, supporting the Global Amazon Ads Organization during gaps in business coverage due to leaves of absence and unexpected employee movement. Amazon Adapt's vision is to provide the world's most customer-centric business coverage, exceeding both customer and employee expectations during periods of transition.
Requirements- Experience in digital advertising and client-facing roles with a focus on data analysis
- Experience with annual brand and media planning
- Experience with Doubleclick (XSM, DFP), AdJuster or Salesforce
- Experience (technical and operational) with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, etc.)
- Ability to effectively present to and confidently communicate with business-to-business (B2B) customers, including facilitating onboarding and training, or presenting plans to customer leadership (e.g. Head of Programmatic at an agency or advertiser)
- Experience analyzing data and best practices to assess performance drivers
- Significant programmatic advertising experience
- Knowledge of AWS technologies
- Experience writing basic level SQL queries
- Experience using business intelligence tools (e.g. QuickSight, Tableau) to interpret data
- Experience with APIs and technical integrations
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