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Knowledge Manager
2 months ago
Lime is seeking a highly skilled Knowledge Sharing Manager to join our Central Operations team. As a key member of our organization, you will be responsible for overseeing all Knowledge Programs, enabling each Lime Operator to effortlessly share and acquire knowledge and best practices.
Key Responsibilities- Develop and maintain Lime's Operations Knowledge Sharing programs to optimize knowledge sharing across the organization.
- Define, create, and refine metrics, reports, and dashboards to measure the effectiveness of Knowledge Sharing.
- Gain a deep understanding of each Operator's use case to tailor Knowledge Sharing programs to their needs.
- Build metrics, tools, and mechanisms to support Central Operations content creators.
- Enhance communication effectiveness across Operations to ensure seamless knowledge sharing.
- Advocate for and coach on effective Knowledge Sharing methods to empower content creators and audiences.
- Align the Knowledge Sharing culture, strategy, and roadmap across Operations, People, Product, Legal, and IT.
- Create and maintain comprehensive resources for Lime Operators.
- Master's degree in Business Administration, Information Systems Management, or equivalent field.
- 5-7 years of relevant work experience.
- Ability to navigate ambiguity and build trust, interact globally with all levels of the organization, and effectively communicate and influence team members and/or partners across cultures.
- Proven experience in building a function from the ground up, including designing and implementing the program framework, metrics, and selecting appropriate tools and software to support program objectives.
- Demonstrated ability to use data and dive deep into operational details to creatively solve problems, find ways to improve, and track results.
- First-hand experience with Knowledge Sharing standards and methodologies, including knowledge mapping, taxonomy, lessons learned, after-action review (AAR), Communities of Practice (CoP), content management, and tacit knowledge capture.
- Bonus: Proficient with Google site creation and administration.
Lime is a global community of smart, caring, talented individuals working together to deliver world-changing results. We offer competitive salaries, performance-based annual bonuses, and pre-IPO equity. Our benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.
We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and globally diverse team, which includes individuals with different backgrounds, abilities, identities, and experiences.
