Information Technology Support Specialist
2 days ago
The Information Technology Support Specialist will provide onsite support in installing and troubleshooting customer's IT infrastructure. This role involves significant travel to customer sites.
Key Responsibilities:
- Perform on-site IT services and support, including walk-in and on-site support
- Support local IT infrastructure, including EUC, servers, and networking equipment
- Collaborate with different business teams on IT-related matters
- Provide user training and onboarding
- Support meeting rooms and AV equipment
- Assist with IT project implementation as assigned by Lead or IT Operations manager
- Perform visits to remote/dispatched sites when applicable
- Troubleshoot laptop-related queries, including Microsoft product suite issues
- Re-image laptops
- Maintain inventory of equipment
- Record all support incidents in Service-Now and work towards achieving response and resolution KPIs
- Monitor aging incidents and provide reports on open incidents and actions taken to resolve them
This contract role is an excellent opportunity for a motivated IT professional to join SISL Global and contribute to the delivery of exceptional IT services to our clients.
Salary$60,000 - $80,000 per annum, depending on experience
Required Skills and QualificationsExcellent technical skills, including knowledge of EUC, servers, and networking equipment; strong problem-solving skills and ability to work independently; excellent communication and interpersonal skills
BenefitsCompetitive salary, opportunities for career growth and development, and a dynamic work environment
OthersPlease note that this role requires significant travel to customer sites, so candidates must have a valid driver's license and be able to travel extensively.
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