Information Technology Support Specialist

2 days ago


Bristol, Bristol, United Kingdom SISL Global Full time

The Information Technology Support Specialist will provide onsite support in installing and troubleshooting customer's IT infrastructure. This role involves significant travel to customer sites.

Key Responsibilities:

  • Perform on-site IT services and support, including walk-in and on-site support
  • Support local IT infrastructure, including EUC, servers, and networking equipment
  • Collaborate with different business teams on IT-related matters
  • Provide user training and onboarding
  • Support meeting rooms and AV equipment
  • Assist with IT project implementation as assigned by Lead or IT Operations manager
  • Perform visits to remote/dispatched sites when applicable
  • Troubleshoot laptop-related queries, including Microsoft product suite issues
  • Re-image laptops
  • Maintain inventory of equipment
  • Record all support incidents in Service-Now and work towards achieving response and resolution KPIs
  • Monitor aging incidents and provide reports on open incidents and actions taken to resolve them
Job Overview

This contract role is an excellent opportunity for a motivated IT professional to join SISL Global and contribute to the delivery of exceptional IT services to our clients.

Salary

$60,000 - $80,000 per annum, depending on experience

Required Skills and Qualifications

Excellent technical skills, including knowledge of EUC, servers, and networking equipment; strong problem-solving skills and ability to work independently; excellent communication and interpersonal skills

Benefits

Competitive salary, opportunities for career growth and development, and a dynamic work environment

Others

Please note that this role requires significant travel to customer sites, so candidates must have a valid driver's license and be able to travel extensively.



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